Please note: All pre-order dates are only ESTIMATED DATES set by the manufacturers and are subject to change without prior notice to us; on occasions item(s) do get delayed and we have no control over the manufacturer's released and shipment date. The release dates and shipment dates does vary occasionally and shipments could also be delayed anywhere from 4 to 8 weeks. Rest assure though, If release dates or shipment dates do get delayed we will always update our product listing and update our customers whom have already have pre-orders in place.
Pay in Full (Credit Card or Paypal) : means you will be charged the full amount of your Pre-Order upon checkout. Pre Orders that are paid in full before the anticipated release date will get priority stock and shipment.
Pre Order Reserve (requires credit card): your order WILL NOT BE CHARGED upon checkout until the pre-ordered item has arrived at our warehouse and is ready for shipment.
We will, however, might PRE-AUTHORIZE up to 25% of the total pre-order for credit card verification. This pre-authorization will only hold the funds from the card you place on file and release after 2-3 business days.
If you wish to pay with PayPal or another credit card when the item arrives, please contact us via email at [email protected] before the anticipated arrival date. We will send a payment request when the pre-order item is ready to process instead of charging your credit card. In the event (it does happen) that the manufactures has multiple shipments or if we are unable to fulfill all pre-orders by the release dates, Pre-Order reserves will be on a first come first serve basis after Pay in Full customers. Items will process and ship out as it become available.
We never/rarely over sale our pre-order items, so majority of the time you will be able to get your Pre-orders when you reserve with us. In the rarest case that we do accidentally over sale an item, we will notify you promptly of such an incident. Please subscribe to our newsletter to keep up with delayed release dates and shipments of products.
Pre-ordering is simple, just find an item that is set to be release soon, either through our main online catalog or through the Pre-Order section, add the item to cart and checkout! Once done checking out, you will receive a confirmation of your order and when the pre-ordered item has arrived at our warehouse, we will notify you of shipment! Please add our customer service email to your contact list to ensure delivery of our emails, [email protected]
If you are purchasing pre-orders that have different release dates, we will ship those separately, as they become available and there will not be any additional shipping charges.
If you are planning to purchase in-stock item(s) along with pre-orders, please checkout with your in-stock purchase first or vice versa. In-stock and pre-orders cannot be combined together at the moment due to multiple reasons, therefore, we ask that you place those orders separately so your orders can be fulfilled in a timely manner.
Due to the abuse of our no deposit pre-ordering system - You have 60 days from the DATE of your pre-order to make any cancellations or adjustments. If you decide to cancel a pre-order after 60 days from date of order, a 10% fee will be imposed and will be deducted from the refunded amount, or an automatic account suspension. We will honor cancellation anytime before 60 days without any fees but please do within 60 days of placing your pre-ordering.
Unfortunately, due to many customers abusing our no deposit required pre-ordering process, we have had to place the following restrictions
If you wish to reinstate your account to normal, you must make in-stock purchases to offset any cancellations request. *Accounts that have or had fulfill multiple Pre-Orders and purchases will not have any account restrictions unless there are large numbers of cancellations that offset account purchases. Our system automatically determines account restrictions and our customer service team are unable to bypass this. Just be mindful, we are very understanding but don't abuse the system for other customers
All policies are subject to change without notice, please check this page for updates
If you already placed a Pre-Order with us and within 7 days you found the same item at a better price elsewhere on the internet (excluding eBay, Amazon, or online stores not located within the U.S) you can contact our customer service team at [email protected] and we will try our best to price match the item for you. Before requesting a price match, please take into consideration the shipping cost as many online shops do not offer free shipping or their limit is higher than ours; and we take shipping cost into price matching consideration.
Please take a moment to contact us through our Contact Form, emailing us at [email protected] or by calling a customer service representative at 714-987-2482. Just changing your address on your account page will not notify us of your address change. Please contact us directly to make sure we have you most current shipping address!
Please note that It is your responsibility to keep your account information updated. if you've moved or are going to be away when you think your pre-order(s) are going to arrive / be shipped out please contact us prior to your shipment. We are not liable if your package ends up going to the wrong address or is stolen. Please refer to our shipping policy for more information regarding shipping issues
Back Orders are products that will be or is already in stock by the manufacture. Many items that are on back order can be ordered but requires an additional 3 to 4 business days for shipment from the time of order placement (dependent upon available stock).
Most items that are on back order will remain on back order status unless there is a strong demand for us to hold stock in house. 99% of the time back order items can be fulfilled and shipped out within 7 days. Rest assure that if we are unable to fulfill your back order purchase, we will promptly refund and notify you of such a situation. If you have any questions or concern before placing an order for a product that is on back order, do not hesitate in contacting us.