Please note: All pre-order dates are only ESTIMATED DATES set by the manufacturers and are subject to change without prior notice to us; on occasions item(s) do get delayed and we have no control over the manufacturer's released and shipment date. The release dates and shipment dates does vary occasionally and shipments could also be delayed anywhere from 4 to 8 weeks. Rest assure though, If release dates or shipment dates do get delayed we will always update our product listing and update our customers whom have already have pre-orders in place.
Pre-ordering is simple, just find an item that is set to be release soon, either through our main online catalog or through the Pre-Order section, add the item to cart and checkout! Once done checking out, you will receive a confirmation of your order and when the pre-ordered item has arrived at our warehouse, we will notify you of shipment! Please add our customer service email to your contact list to ensure delivery of our emails, [email protected]
If you are purchasing pre-orders that have different release dates, we will ship those separately, as they become available and there will not be any additional shipping charges.
If you are planning to purchase in-stock item(s) along with pre-orders, please checkout with your in-stock purchase first or vice versa. In-stock and pre-orders cannot be combined together at the moment due to multiple reasons, therefore, we ask that you place those orders separately so your orders can be fulfilled in a timely manner.
Pre-Orders Paid in Full - If you paid in full for a pre-order order item, you have the option to cancel your pre-order(s) anytime up to 60 days of the anticipated release date(s) without any penalties or fees. Orders that are canceled after 60 days before release date(s) are subject to a 10% fee of total refunded amount. If you do not wish to receive your pre-order(s) or do not wish to be penalized, please remember to cancel your pre-order(s) 60 days before the anticipated release date. If you have multiple pre-orders and do not cancel all pre-orders, shipping refunds will be calculated by subtracting the weight of the canceled pre-ordered item(s), if applicable.
Pre-Order Reserve - If you did a pre-order reserve instead of pay in full, you have the option to cancel your pre-order(s) reserve anytime up to 90 days of the anticipated release date(s). Orders that are canceled after the 90 days before release date(s) are also subject to a 10% fee of total refunded amount. Customers who canceled after 90 days or have multiple cancellations before release date(s) are subjected to pre-order restrictions in the future.
Please note that having multiple cancellations of pre-orders will limit your ability to pre-order future items and a possibility of being banned from all future orders with Anime Blvd. We understand unexpected emergencies and will always take that into consideration but try not to abuse the system as we try to keep our prices low and our services top notch.
(e.g If you ordered an item that is set to be released within October 30, 2016, for Paid in Full customers, you have up until the end of August, 2016 to cancel your pre-order without penalties. For pre-order reserve customers, you have until the end of July 2016 to cancel your order.)
Pre-Order Cancellations can be done by either using the Contact Form, emailing us at [email protected] or calling a customer service representative at 714-987-2482. Just include your order number in the message and we will take care of everything for you.
Unfortunately, due to many customers abusing our no deposit required pre-ordering process, we have had to place the following restrictions
If you wish to reinstate your account to normal, you must make in-stock purchases to offset any cancellations request. *Accounts that have or had fulfill multiple Pre-Orders and purchases will not have any account restrictions unless there are large numbers of cancellations that offset account purchases. Our system automatically determines account restrictions and our customer service team are unable to bypass this. Just be mindful, we are very understanding but don't abuse the system for other customersAll policies are subject to change without notice, please check this page for updates
If you already placed a Pre-Order with us and within 7 days you found the same item at a better price elsewhere on the internet (excluding eBay, Amazon, or online stores not located within the U.S) you can contact our customer service team at [email protected] and we will try our best to price match the item for you. Before requesting a price match, please take into consideration the shipping cost as many online shops do not offer free shipping or their limit is higher than ours; and we take shipping cost into price matching consideration.
Please take a moment to contact us through our Contact Form, emailing us at [email protected] or by calling a customer service representative at 714-987-2482. Just changing your address on your account page will not notify us of your address change. Please contact us directly to make sure we have you most current shipping address!
Please note that It is your responsibility to keep your account information updated. if you've moved or are going to be away when you think your pre-order(s) are going to arrive / be shipped out please contact us prior to your shipment. We are not liable if your package ends up going to the wrong address or is stolen. Please refer to our shipping policy for more information regarding shipping issues
Back Orders are products that will be or is already in stock by the manufacture. Many items that are on back order can be ordered but requires an additional 3 to 4 business days for shipment from the time of order placement (dependent upon available stock).
Most items that are on back order will remain on back order status unless there is a strong demand for us to hold stock in house. 99% of the time back order items can be fulfilled and shipped out within 7 days. Rest assure that if we are unable to fulfill your back order purchase, we will promptly refund and notify you of such a situation. If you have any questions or concern before placing an order for a product that is on back order, do not hesitate in contacting us.